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Pro IT Rescue Incident Management Guide

This guide describes the process for rasing incidents with our support team read more

Client Testimonial

“Goldline Bearings provides engineering products solutions at the cutting-edge of technology to aerospace, Formula 1 and multi-national industrial customers. The Company ethos is to provide proven quality and performance with a total commitment to excellence. That’s why when we were looking for an IT Managed Service provider, we looked for a professional partner that would work with us to maximise the full potential of our IT platform. The transformation achieved has helped us to succeed competitively and I am delighted with way the partnership has developed.”

Mike Jones, MD Goldline Bearings, Telford

IT Consultant

Roger Henfrey is a professional IT consultant based near Wolverhampton. With easy access to Telford, Bridgnorth, Dudley we can offer your business a professional IT support contract and friendly advice to cover all of your business computer support requirements, including server support, backup & restore, technical ICT support and ICT training.

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About us & our computer support services

Here is a short video to give you an idea of what we do.

Our organisation and the people within it

Pro IT Rescue uses skilled IT engineers who have been carefully chosen for their technical and customer-facing skills. Pro IT Rescue specialises in the Microsoft server and desktop product range and all our engineers are qualified Microsoft Certified Technology Specialists. We aim to strike a careful balance between providing continuity of service and using engineers with the right skills for any particular job. Pro IT Rescue is an accredited member of the Microsoft Partner Network.

Roger Henfrey BSc Hons, MBA

Roger Henfrey has over 30 year experience of working in the IT industry, both in technical and managerial roles. Prior to setting up Pro IT Rescue, Roger worked for a number of FTSE 100 companies, major and specialist IT consultancies. Roger specialises in IT Project Management and is a qualified practitioner in the PRINCE2 and Agile Scrum Project Management methodologies. Roger has successfully delivered scores of high technology IT projects across the scale from small to multi-million pound investments. Roger is passionate about delivering quality and an early benefits realisation, in addition to the expected metrics of time, cost and scope.

Peter

Peter is a Microsoft Certified Technology Specialist for Small Business Server 2008 and has over 10 years exprience in supporting Microsoft Windows Server, inc Microsoft Exchange, and Desktop environments. In addition to Microsoft Technologies, Peter has solid experience of working with and consulting on financial and CRM solutions. Away from the office, Peter is a dedicated husband, father and motorsport fan.

John

John is a Microsoft Certified Technology Specialist for the Windows Server platforms and a Cisco networking specialist with 10 years experience.

Loz

Loz is a senior IT consultant with over 20 years experience of working in blue-chip companies as well as the SMB sector. Loz is ITIL qualified and specialises in design and implementation work for the Microsoft and Linux desktop / server technologies.