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Pro IT Rescue Incident Management Guide

This guide describes the process for rasing incidents with our support team read more

“Goldline Bearings provides engineering products solutions at the cutting-edge of technology to aerospace, Formula 1 and multi-national industrial customers. The Company ethos is to provide proven quality and performance with a total commitment to excellence. That’s why when we were looking for an IT Managed Service provider, we looked for a professional partner that would work with us to maximise the full potential of our IT platform. The transformation achieved has helped us to succeed competitively and I am delighted with way the partnership has developed.”

Mike Jones, MD Goldline Bearings, Telford

IT Support Contracts

Pro IT Rescue can offer your business professional IT support contracts in Wolverhampton, Telford, Dudley and surrounding areas of the Black country, South Staffs & East Shropshire regions. Contact us for a no-obligation business IT analysis & fact-finding visit from one of our IT consultants to see how we can save money from your IT budget.

Business IT Services in Wolverhampton, Telford, Dudley and surrounding areas

IT Consultancy Services
IT Management Consultancy		Project Management		Business Analysis
Advice and guidance on IT strategy, methodologies, best practice, processes and major investment decisions.		Full life-cycle management of all IT projects (purchasing, software development, package software and infrastructure) using best practice methodologies designed to optimise your investment.		Identifying business needs and determining solutions to business problems, including requirements management, organisational change and strategic planning.
Managed IT Services
Technical ICT Support		Installations		Backup and Restore
Desktop support and maintenance, server administration, security updates, remote and on-site technical help.		Installation of new computers, thin clients, laptops, servers. Design and install of ICT suites. Sourcing and install of interactive whiteboards and projectors.		Design of backup procedures, installation and configuration of backup hardware and software. Testing of backup procedures.
Vendor Management		ICT Training		Advice and Planning
Overall management of your technology suppliers to provide a one-stop-shop service.		Identification of training requirements; provision of training for office applications, interactive whiteboards and technical application software.		Leadership, guidance and advice on developing and executing your ICT development plans and policies.
Green IT Audit		IT Security Audit		Websites
Comprehensive audit covering recycling, energy usage, server utilisation, computing efficiency and methods & process.		Comprehensive audit covering back-up security, anti-malware systems, user Account Management survey, network topology / Firewall survey, patching health check and methods & process.		Bespoke web design services, including content managed websites, eCommerce stores and business management systems.
Virtual Learning Environment (VLE) Services		Hardware Maintenance Agreements		Sage Accounts
Advice, project management, mentoring for VLE implementations and customisations.		On-site support for hardware failures including parts and labour.		Installation, maintenance and support of Sage accounting packages from a technical and accounting perspective.